Incident request form

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Incident Request Form

If you have had a problem with any of the items that we have delivered to you, contact our after-sales management service through this form.

Name *

Surname *

E-mail *

Contact telephone *

Order number *

Date of receipt of the order *

Banak store where you placed the order *

Reference articles and number of units (separated by commas) *

Brief description of the problem*

Upload photos of the whole piece and the detail of the damaged item, a photo of the inside and outside of the packaging and a photo of the label in the box.

Photo 1*

No file

Photo 2

No file

Photo 3

No file

Photo 4

No file

ASUNTOS GLOBALES DE COMERCIO, S.L.U is responsible for the processing of the personal data that you provide in order to respond to your queries or suggestions, as well as for the management of incidents and, where appropriate, manage your appointment request, through our website. The legitimacy for this treatment is the consent expressed when sending said information and accept the privacy policy. You can exercise the rights of access, rectification, elimination, opposition, portability and limitation of the processing of your data at the postal address Gran Vía Fernando el Católico, 14-15, 46008, Valencia (Valencia) or mail protecciondatos@banak.com. You will find additional information on data protection in our privacy policy.

I accept the privacy policy.*